You can also browse the topics below to find answers to your questions.
A home warranty plan is a service plan offering coverage for the repair and/or replacement of a home’s major systems and appliances for breakdowns due to normal wear and tear. A home warranty plan can provide coverage for your home’s heating and cooling system, along with appliances such as dishwashers, microwaves, washers and dryers.
Home insurance protects your home against damages or loss due to unforeseen events including extreme weather and fire. Home insurance does not typically cover normal wear and tear of your homes systems and appliances.
A home warranty plan supplements home insurance coverage by providing coverage for your essential home system components and appliances when they break down due to normal wear and tear. Home insurance products do not typically offer this type of coverage.
A home warranty plan can be purchased at any time for any owned single-family home under 5,000 square feet that is used for residential purposes. While many home warranty plans are purchased by a buyer or a seller of a home, a home warranty plan can also be purchased by any homeowner.
You can reset your password through the FPL Home portal at customer.fplhomewarranty.com. Click on Forgot Your Password and follow the instructions. Search for your account, then select Reset Password.
Yes, you can schedule service anytime through the FPL Home portal at customer.fplhomewarranty.com.
You can select a time and date for your appointment through the FPL Home portal at customer.fplhomewarranty.com. If you are requesting immediate service, there is a one-hour limited service call guarantee, based on service hours of 7 a.m. to 7 p.m. EST, Monday through Friday. See the Terms and Conditions of your service plan for details.
You can view the status of your service request through the FPL Home portal at customer.fplhomewarranty.com. Login and click on My Service Requests. Search for your service plan, then select your claim number to view the status.
If it can't be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.
FPL Home has an approved service provider contractor network. Other contractors may only be used with our pre-approval and if we cannot locate an available in-network service provider.
Yes. There is a limited one year materials and workmanship warranty. See the Terms and Conditions of your service plan for details.
No. We will not refuse coverage based on the age of your home systems and appliances.
No. There is no requirement of inspection or maintenance records before you purchase a service plan.
You can start requesting service thirty days after you buy your service plan. If you purchased a plan during a real estate transaction, your buyer’s coverage starts the day of closing.
We determine whether your claim is approved after we receive the contractor’s diagnosis of the problem with your covered product.
Yes. If you have upgraded an Appliances Warranty Plus** or Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.
Yes. You can add optional coverage for your swimming pool equipment and in-ground spa equipment to any service plan.
Yes. You can add optional coverage for an additional standalone appliance or air conditioning system up to five tons.
Depending on the length of the coverage you choose, your service plan lasts for one, two, or three years. It renews automatically for additional 12-month periods unless cancelled.
If you use automatic payments, we will notify you of renewal before your current service plan expires.
No. There is no limit on the number of covered repairs, although coverage limitations apply.
Over time, home appliances and system parts fail due to normal wear and tear. A home warranty plan offered by FPL Home helps cover repair and replacement costs of such parts, extending the life of appliances and systems. Also, the plan helps to reduce home repair hassles, by streamlining payments, scheduling and service call arrival time.
Your FPL Home service plan provides coverage within one single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear up to the coverage amount. See the Terms and Conditions of your service plan for details. Still have questions? Sign in to the customer portal at customer.fplhomewarranty.com to view service plan coverages.
Yes. A $75 service call deductible will be due for each claim, payable when you schedule a service call.
If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.
Yes. You may schedule uncovered products for service through the Homee mobile app or call customer service at 844-965-1132.
Most homeowners insurance policies do not cover repairs or replacements of home appliances or systems for failures due to normal wear and tear.
Enrolling in a home warranty plan helps to put your worry to rest. Home warranty plans offered by FPL Home provides coverage for the repairs and replacements of your major home appliances, HVAC, plumbing, and more for breakdowns due to normal wear and tear.
We believe in the work that our service providers complete in your home. All covered repairs are protected against defects in materials and workmanship for one year.
When something in your home breaks, it can be a major inconvenience. For that reason, our service providers offer a one-hour limited service call guarantee if you file a request by telephone, web, or the Homee app between 7:00 am – 7:00 pm, Monday through Friday (excluding national holidays and major events) for immediate service. See Terms and Conditions for details.
For a small monthly cost, you can cover additional appliances in your home, including central vacuum, pool/spa equipment, septic system, freezer, ice maker, water softener, well pump and more. Go to FPL Home warranty portal at customer.fplhomewarranty.com or by calling 844-965-1132. to add coverage to your Service Agreement.
When you request to have an authorized service provider come fix your covered product, there will be a $75 deductible charged.
All repairs and replacements that are performed on covered products must generally be performed by a service provider that is dispatched through home warranty plans offered by FPL Home.
A deductible, or Service Call Deductible, is the amount of out-of-pocket expense for which the customer is responsible to pay for each claim.
The home warranty plans offered by FPL Home Service Agreement is our promise to help keep your home running smoothly, by helping to protect you against the cost of normal wear and tear damage, on appliances and systems covered by your purchased Service Agreement.
If upgraded to an Appliances Warranty Plus** plan to the Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.
Refers to the maximum amount of coverage for a covered product that is covered by the customer’s Service Agreement. It is good for a period of twelve months and any unused coverage does not roll over into the renewal term.
When the unexpected happens around your home, you can relax. The systems and appliances on your property, listed in the Coverage Overview and in the Terms and Conditions are covered for normal wear and tear under your Service Agreement up to the coverage limit.
Coverage of a property following a change in ownership may be transferred to the new owner, if the new owner contacts FPL Home and enrolls the property within fifteen (15) days from the date the home is sold or transferred. A transfer fee of up to $25 may be charged. There is no thirty (30) day waiting period for coverage under plans that are transferred.
** Appliances Warranty Plus and Home Warranty Plus are brand names of the service plans and are not warranties.