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Learn about Home Warranty Plans*
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What is a home warranty plan?
A home warranty plan is a service plan offering coverage for the repair and/or replacement of a home’s major systems and appliances for breakdowns due to normal wear and tear. A home warranty plan can provide coverage for your home’s heating and cooling system, along with appliances such as dishwashers, microwaves, washers and dryers.
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What is the difference between a home warranty plan and home insurance?
Home insurance protects your home against damages or loss due to unforeseen events including extreme weather and fire. Home insurance does not typically cover normal wear and tear of your homes systems and appliances.
A home warranty plan supplements home insurance coverage by providing coverage for your essential home system components and appliances when they break down due to normal wear and tear. Home insurance products do not typically offer this type of coverage.
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When can you purchase a home warranty plan?
A home warranty plan can be purchased at any time for any owned single-family home under 5,000 square feet that is used for residential purposes. Most warranty plans are purchased by the homeowner while some are purchased by a buyer or seller of a home.
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What are the benefits of purchasing a home warranty plan?
- Helps cover costs associated with appliance and system repairs due to normal wear and tear
- Helps cover cost of replacements when necessary due to normal wear and tear
- Helps cover major appliances and systems regardless of age
- Offers you peace of mind by removing the fear or possible hidden expenses
How to use your home warranty plan offered by FPL Home
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How do I reset my online account password?
You can reset your password through the FPL Home portal at customer.fplhomewarranty.com. Click on Forgot Your Password and follow the instructions. Search for your account, then select Reset Password.
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How do I request repair service?
Contact customer service at 844-965-1132.
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Can I request repair service any time of the night?
Contact customer service at 844-965-1132.
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How can I find the status of my service request?
You can view the status of your service request through the FPL Home portal at customer.fplhomewarranty.com. Login and click on My Service Requests. Search for your service plan, then select your claim number to view the status.
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What if you can't fix my covered product?
If it can't be fixed, we will provide the replacement cost up to the available coverage limit. See the Terms and Conditions of your service plan for details.
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Can I choose my own contractor?
FPL Home has an approved service provider contractor network. Other contractors may only be used with our pre-approval. See the Terms and Conditions of your service plan for details.
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My issue wasn’t fixed. Can the contractor come back?
Yes. There is a limited thirty (30) day materials and workmanship warranty. See the Terms and Conditions of your service plan for details.
Learn more about your home warranty plan offered by FPL Home
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My home systems and appliances are old. Does that matter?
No. We will not refuse coverage based on the age of your home systems and appliances.
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Do I need an inspection or maintenance records before I can buy coverage?
No. There is no requirement of inspection or maintenance records before you purchase a service plan.
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When can I start scheduling repair service?
You can start requesting service thirty (30) days from the effective date of your service plan. If you purchased a plan during a real estate transaction, your buyer’s coverage starts the day of closing.
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When will I know if my claim is approved or not?
We determine whether your claim is approved after we receive the contractor’s diagnosis of the problem with your covered product.
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Can I change my plan later?
Yes. If you have upgraded an Appliances Warranty Plus** or Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.
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What happens if the repair cost exceeds the coverage limit?
In the event that the cost of repair exceeds the coverage limit, you will be responsible for payment of the difference. See the Terms and Conditions of your service plan for details.
What you need to know about your home warranty plan offered by FPL Home
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How long does my service plan last?
Depending on the length of the coverage you choose, your service plan lasts for one or two years. It renews automatically for additional 12-month periods unless canceled.
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How can I make sure my home warranty plan coverage continues?
If you use automatic payments, we will notify you of renewal before your current service plan expires.
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Can I cancel at any time?
Yes. You may cancel your service plan at any time for any reason by contacting customer service at 844-965-1132 or visiting customer.fplhomewarranty.com or contacting us in writing.
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What happens when I cancel the monthly pay service plan?
If you are in a one (1) year service plan with monthly payment terms and cancel more than thirty (30) days after the effective date, all remaining monthly amounts payable for the remainder of the one (1) year term will be accelerated and due and payable immediately, but subject to pro-rata refund for cancellation. See the Terms and Conditions of your service plan for details.
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Is there a limit to the number of repairs I can schedule during my service plan term?
No. There is no limit on the number of covered repairs, although coverage limitations apply.
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Why should I purchase a home warranty plan offered by FPL Home?
Over time, home appliances and system parts fail due to normal wear and tear. A home warranty plan offered by FPL Home helps cover repair and replacement costs of such parts, extending the life of appliances and systems. Also, the plan helps to reduce home repair hassles, by streamlining payments, scheduling and service call arrival time.
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How can I schedule service for a product covered under my FPL Home service plan?
You can schedule service for your covered home product at customer.fplhomewarranty.com. Search for your active warranty and click on create service request. You can also schedule an appointment by calling 844-965-1132 Monday through Friday from 7 a.m. to 7 p.m. EST.
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What does my home warranty plan cover?
Your FPL Home service plan provides coverage within one single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear up to the coverage amount. See the Terms and Conditions of your service plan for details. Still, have questions? Sign in to the customer portal at customer.fplhomewarranty.com to view service plan coverages.
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When do I have to pay a service call fee?
A $75 service call fee will be due for each claim.
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How do I check the status of my service appointment?
You can contact customer service at 844-965-1132.
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What if you can’t repair my covered products?
f it can't be fixed, we will provide the replacement cost up to the available coverage limit. See the Terms and Conditions of your service plan for details.
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Does my homeowners insurance cover service?
Most homeowners insurance policies do not cover repairs or replacements of home appliances or systems for failures due to normal wear and tear.
Glossary Terms
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Home warranty plan
Enrolling in a home warranty plan helps to put your worry to rest. Home warranty plans offered by FPL Home provides coverage for the repairs and replacements of your major home appliances, HVAC, plumbing, and more for breakdowns due to normal wear and tear.
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Workmanship Guarantee
We believe in the work that our service providers complete in your home. All covered repairs are protected against defects in materials and workmanship for 30 days.
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Freedom to Cancel
You're in the driver seat, with complete control of your Service Agreement. You can choose to end your coverage at any time by calling 844-965-1132, visiting customer.fplhomewarranty.com or contacting us in writing. Your cancellation goes into effect when your request is received.
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Service Call Fee
Service Call Fee, is the $75 out-of-pocket expense for which the customer is responsible to pay for each claim.
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Authorized Service Provider
All repairs and replacements that are performed on covered products must generally be performed by a service provider that is dispatched through home warranty plans offered by FPL Home.
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Claim
When a covered product breaks, a request for repair may be submitted. To make a claim, contact customer service at 844-965-1132.
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Service Agreement
The home warranty plans offered by FPL Home Service Agreement is our promise to help keep your home running smoothly, by helping to protect you against the cost of normal wear and tear damage, on appliances and systems covered by your purchased Service Agreement.
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Upgrade of Plan
If upgraded to an Appliances Warranty Plus** plan to the Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.
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Coverage Benefit
Refers to the maximum amount of coverage for a covered product that is covered by the customer’s Service Agreement. It is good for a period of twelve months and any unused coverage does not roll over into the renewal term.
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Covered Products
When the unexpected happens around your home, you can relax. The systems and appliances on your property, listed in the Coverage Overview and in the Terms and Conditions are covered for normal wear and tear under your Service Agreement up to the coverage limit.
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Transfer
Coverage of a property following a change in ownership may be transferred to the new owner, if the new owner contacts FPL Home and enrolls the property within fifteen (15) days from the date the home is sold or transferred. A transfer fee of up to $25 may be charged. There is no thirty (30) day waiting period for coverage under plans that are transferred.
*FPL HOME IS AN UNREGULATED SUBSIDIARY OF FLORIDA POWER & LIGHT COMPANY (FPL). The home warranty plans are offered and administered by FPL Home, Florida license #E099597, and not FPL, and are provided by Lyndon Southern Insurance Company (FL Lic. No.: FL-03698). The home warranty plans are service plans and not warranties. Please refer to the full home warranty plan provisions for complete information including details of benefits, coverage, specific exclusions, arbitration provisions, class action waivers, conditions and limitations.
**Appliances Warranty Plus and Home Warranty Plus are brand names of the service plans and are not warranties. A service plan is optional and cancellable.
***Any outstanding balance remaining of total annual home warranty plan fee will be due upon any early termination of the plan requested by consumer, subject to refund rights as governed by Florida law.