FPL Home Warranty
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Learn about Home Warranty Plans*

  • What is a home warranty plan?

    A home warranty plan is a service plan offering coverage for the repair and/or replacement of a home’s major systems and appliances for breakdowns due to normal wear and tear. A home warranty plan can provide coverage for your home’s heating and cooling system, along with appliances such as dishwashers, microwaves, washers and dryers.

  • What is the difference between a home warranty plan and home insurance?

    Home insurance protects your home against damages or loss due to unforeseen events including extreme weather and fire. Home insurance does not typically cover normal wear and tear of your homes systems and appliances.

     

    A home warranty plan supplements home insurance coverage by providing coverage for your essential home system components and appliances when they break down due to normal wear and tear. Home insurance products do not typically offer this type of coverage. 

  • When can you purchase a home warranty plan?

    A home warranty plan can be purchased at any time for any owned single-family home under 5,000 square feet that is used for residential purposes. While many home warranty plans are purchased by a buyer or a seller of a home, a home warranty plan can also be purchased by any homeowner.

  • What are the benefits of purchasing a home warranty plan?
    1. Helps cover costs associated with appliance and system repairs due to normal wear and tear
    2. Helps cover cost of replacements when necessary due to normal wear and tear
    3. Helps cover major appliances and systems regardless of age
    4. Offers you peace of mind by removing the fear or possible hidden expenses

How to use your home warranty plan offered by FPL Home

  • How do I reset my online account password?

    You can reset your password through the FPL Home portal at customer.fplhomewarranty.com. Click on Forgot Your Password and follow the instructions. Search for your account, then select Reset Password.

  • How do I request repair service?

    You can request service through the FPL Home portal at customer.fplhomewarranty.com by clicking on “File a Claim” under Service Request. Or contact customer service at 844-965-1132.

  • Can I request repair service any time of the night?

    Yes, you can schedule service anytime through the FPL Home portal at customer.fplhomewarranty.com.

  • How do I request a time for my service call?

    You can select a time and date for your appointment through the FPL Home portal at customer.fplhomewarranty.com. If you are requesting immediate service, there is a one-hour limited service call guarantee, based on service hours of 7 a.m. to 7 p.m. EST, Monday through Friday.  See the Terms and Conditions of your service plan for details. 

  • How can I find the status of my service request?

    You can view the status of your service request through the FPL Home portal at customer.fplhomewarranty.com. Login and click on My Service Requests. Search for your service plan, then select your claim number to view the status.

  • What if you can't fix my covered product?

    If it can't be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

  • Can I choose my own contractor?

    FPL Home has an approved service provider contractor network. Other contractors may only be used with our pre-approval and if we cannot locate an available in-network service provider. 

  • My issue wasn’t fixed. Can the contractor come back?

    Yes. There is a limited one year materials and workmanship warranty.  See the Terms and Conditions of your service plan for details.

Learn more about your home warranty plan offered by FPL Home

  • My home systems and appliances are old. Does that matter?

    No.  We will not refuse coverage based on the age of your home systems and appliances.

  • Do I need an inspection or maintenance records before I can buy coverage?

    No.  There is no requirement of inspection or maintenance records before you purchase a service plan.

  • When can I start scheduling repair service?

    You can start requesting service thirty days after you buy your service plan. If you purchased a plan during a real estate transaction, your buyer’s coverage starts the day of closing.

  • When will I know if my claim is approved or not?

    We determine whether your claim is approved after we receive the contractor’s diagnosis of the problem with your covered product.

  • Can I change my plan later?

    Yes. If you have upgraded an Appliances Warranty Plus** or Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.

  • Can you cover my swimming pool equipment?

    Yes. You can add optional coverage for your swimming pool equipment and in-ground spa equipment to any service plan.

  • Can I extend my coverage to my guest house?

    No.

  • If I have more than one refrigerator or air conditioning system, can I cover those too?

    Yes. You can add optional coverage for an additional standalone appliance or air conditioning system up to five tons.

What you need to know about your home warranty plan offered by FPL Home service plan

  • How long does my service plan last?

    Depending on the length of the coverage you choose, your service plan lasts for one, two, or three years. It renews automatically for additional 12-month periods unless cancelled. 

  • How can I make sure my home warranty plan coverage continues?

    If you use automatic payments, we will notify you of renewal before your current service plan expires.

  • Can I cancel at any time?

    Yes. You may cancel your service plan at any time for any reason by contacting customer service at 844-965-1132 or visiting customer.fplhomewarranty.com or contacting us in writing.

  • Is there a limit to the number of repairs I can schedule during my service plan term?

    No. There is no limit on the number of covered repairs, although coverage limitations apply.

  • Why should I purchase a home warranty plan offered by FPL Home?

    Over time, home appliances and system parts fail due to normal wear and tear. A home warranty plan offered by FPL Home helps cover repair and replacement costs of such parts, extending the life of appliances and systems. Also, the plan helps to reduce home repair hassles, by streamlining payments, scheduling and service call arrival time.

  • What does my home warranty plan cover?

    Your FPL Home service plan provides coverage within one single-family residence for the cost of parts and labor on covered components that fail due to normal wear and tear up to the coverage amount. See the Terms and Conditions of your service plan for details. Still have questions? Sign in to the customer portal at customer.fplhomewarranty.com to view service plan coverages.

  • How can I schedule service for a product covered under my FPL Home service plan?

    You can schedule service for your covered home product at customer.fplhomewarranty.com.  Search for your active warranty and click on create service request. You can also schedule an appointment by calling 844-965-1132 Monday through Friday from 7 a.m. to 7 p.m., Eastern time.

  • If I schedule a service appointment, will I have to pay a deductible?

    Yes. A $75 service call deductible will be due for each claim, payable when you schedule a service call.

  • How do I check the status of my service appointment?

    The fastest way to check your status is to go to customer.fplhomewarranty.com.  Login and go to My Service Request or contact customer service at 844-965-1132.

  • What if you can’t repair my covered products?

    If it can’t be fixed, we will offer a replacement of the covered product or replacement cost up to the coverage limit. See the Terms and Conditions of your service plan for details.

  • Can I schedule repair services that are not covered under my service plan?

    Yes. You may schedule uncovered products for service through the Homee mobile app or call customer service at 844-965-1132.

  • Does my homeowners insurance cover service?

    Most homeowners insurance policies do not cover repairs or replacements of home appliances or systems for failures due to normal wear and tear.

Glossary Terms

  • Home warranty plan

    Enrolling in a home warranty plan helps to put your worry to rest. Home warranty plans offered by FPL Home provides coverage for the repairs and replacements of your major home appliances, HVAC, plumbing, and more for breakdowns due to normal wear and tear.  

  • Workmanship Guarantee

    We believe in the work that our service providers complete in your home. All covered repairs are protected against defects in materials and workmanship for one year. 

  • One Hour Limited Service Guarantee

    When something in your home breaks, it can be a major inconvenience. For that reason, our service providers offer a one-hour limited service call guarantee if you file a request by telephone, web, or the Homee app between 7:00 am – 7:00 pm, Monday through Friday (excluding national holidays and major events) for immediate service. See Terms and Conditions for details. 

  • Freedom to Cancel

    You're in the driver seat, with complete control of your Service Agreement. You can choose to end your coverage at any time by calling 844-965-1132, visiting customer.fplhomewarranty.com or contacting us in writing. Your cancellation goes into effect when your request is received.

  • Add-On Coverage

    For a small monthly cost, you can cover additional appliances in your home, including central vacuum, pool/spa equipment, septic system, freezer, ice maker, water softener, well pump and more. Go to FPL Home warranty portal at customer.fplhomewarranty.com or by calling 844-965-1132. to add coverage to your Service Agreement.

  • Service Call Deductible

    When you request to have an authorized service provider come fix your covered product, there will be a $75 deductible charged. 

  • Authorized Service Provider

    All repairs and replacements that are performed on covered products must generally be performed by a service provider that is dispatched through home warranty plans offered by FPL Home.

  • Claim

    When a covered product breaks, a request for repair or replacement may be submitted. To make a claim, go to customer.fplhomewarranty.com click on “File a Claim” under Service Request. Or contact customer service at 844-965-1132.

  • Deductible

    A deductible, or Service Call Deductible, is the amount of out-of-pocket expense for which the customer is responsible to pay for each claim. 

  • Service Agreement

    The home warranty plans offered by FPL Home Service Agreement is our promise to help keep your home running smoothly, by helping to protect you against the cost of normal wear and tear damage, on appliances and systems covered by your purchased Service Agreement. 

  • Upgrade of Plan

    If upgraded to an Appliances Warranty Plus** plan to the Home Warranty Plus** plan, ( i ) the new Service Agreement supersedes and replaces in its entirety the old plan, (ii) the coverage start date for products that were already covered under your old plan will not be subject to a 30-day waiting period under the upgraded plan, and (iii) the coverage start date for products that are newly covered under the upgraded plan will be subject to a 30-day waiting period.

  • Coverage Benefit

    Refers to the maximum amount of coverage for a covered product that is covered by the customer’s Service Agreement. It is good for a period of twelve months and any unused coverage does not roll over into the renewal term. 

  • Covered Products

    When the unexpected happens around your home, you can relax. The systems and appliances on your property, listed in the Coverage Overview and in the Terms and Conditions are covered for normal wear and tear under your Service Agreement up to the coverage limit.

  • Transfer

    Coverage of a property following a change in ownership may be transferred to the new owner, if the new owner contacts FPL Home and enrolls the property within fifteen (15) days from the date the home is sold or transferred.  A transfer fee of up to $25 may be charged.  There is no thirty (30) day waiting period for coverage under plans that are transferred.

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* FPL Home is an unregulated subsidiary of Florida Power & Light Company (FPL). The home warranty plans are offered and administered by FPL Home, Florida license #E099597, and not FPL, and are provided by Lyndon Southern Insurance Company (FL Lic. No.: FL-03698).  The home warranty plans are service plans and not warranties. Please refer to the full home warranty plan provisions for complete information including details of benefits, coverage, specific exclusions, arbitration provisions, class action waivers, conditions and limitations.

** Appliances Warranty Plus and Home Warranty Plus are brand names of the service plans and are not warranties.